Refund & Cancellation Policy
Clear, binding terms regarding activation payments, monthly recurring subscription charges, cancellations, and refund request procedures.
1. Overview
This Refund & Cancellation Policy applies to all purchases of Empire Architecture OS operated by TEA Digital Technologies LLC ("Company," "we," "us," or "our").
Empire Architecture OS is a digital software environment and intellectual product. Because instant digital access and software tools are provisioned immediately upon transaction confirmation, purchases are subject to the specific terms set forth below.
2. Initial $297 Activation Fee Treatment
The $297 USD initial fee covers digital account activation and includes your first 30 days (1 month) of platform service.
Once your account access is provisioned and confirmed, the $297 activation fee is non-refundable, except under the following specific exception criteria:
- Duplicate Charges: Duplicate billing transactions caused by technical or processing errors.
- Billing Errors: Incorrect charge amounts exceeding authorized checkout prices.
- Unauthorized Transactions: Confirmed fraudulent transactions reported prior to active platform use.
- Provisioning Failure: Technical failure by the Company to deliver software access credentials that cannot be resolved by support within 48 hours.
- Statutory Requirements: Refunds required under applicable mandatory consumer protection laws in your jurisdiction.
3. Monthly $97 Recurring Subscription Treatment
Subscriptions renew automatically at $97 USD per month beginning 30 days after initial activation.
Monthly recurring subscription charges are non-refundable once billed, except in cases of verified duplicate charges, billing processing errors, or unauthorized fraudulent transactions.
4. Subscription Cancellation & Access Continuation
You may cancel your monthly subscription at any time prior to your next renewal billing date.
5. How to Request a Refund
To submit a refund request based on one of the stated exception criteria, email our support team:
Refund Request - [Your Name]- Account email address used at purchase
- Stripe transaction ID or invoice reference number
- Specific exception ground (e.g. duplicate charge, provisioning issue)
Refund requests are reviewed within 2 business days. Approval is not automatic outside the stated exception criteria.
Company Contact & Notices
All legal notices, privacy requests, dispute communications, or billing inquiries regarding Empire Architecture OS must be directed to: