Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all purchases of Empire Architecture OS operated by TEA Digital Technologies LLC ("Company," "we," "us," or "our").

Empire Architecture OS is a digital software environment and intellectual product. Because instant digital access and software tools are provisioned immediately upon transaction confirmation, purchases are subject to the specific terms set forth below.

If a checkout, receipt, or order identifies a transaction as Sold through Link, the applicable Link / Stripe Managed Payments refund rules and mandatory law may provide additional rights for that transaction. Where an applicable provider rule or mandatory law conflicts with this Company policy, the controlling provider rule or law applies.

1A. 72-Hour Inspection

The setup-only card verification used to start the 72-hour inspection does not create a charge, invoice, or paid subscription. The inspection does not automatically convert to paid access. Because no inspection payment is taken, there is no inspection fee to refund. Any later paid activation is a separate transaction governed by the provisions below.

2. Activation Payment Treatment

The Founder Cohort activation payment is $97 USD for eligible purchases made during the Founder period ending December 31, 2026. The standard activation payment is $297 USD effective January 1, 2027. Both activation structures cover digital account provisioning and include the first 30 days of platform service.

Once account access is provisioned and confirmed, the applicable activation payment is ordinarily non-refundable, except under the following specific exception criteria:

• Duplicate Charges: Duplicate billing transactions caused by technical or processing errors.
• Billing Errors: Incorrect charge amounts exceeding authorized checkout prices.
• Unauthorized Transactions: Confirmed fraudulent transactions reported prior to active platform use.
• Provisioning Failure: Technical failure by the Company to deliver software access credentials that cannot be resolved by support within 48 hours.
• Material Nonconformity: A paid digital product that is materially different from its checkout description or unusable for its stated purpose and cannot be corrected through reasonable support.
• Statutory Requirements: Refunds required under applicable mandatory consumer protection laws in your jurisdiction.

These exceptions protect delivery and billing integrity. They do not guarantee revenue, leads, sales, profitability, return on investment, market acceptance, or any other business outcome.

3. Monthly $97 Recurring Subscription Treatment

Subscriptions renew automatically at $97 USD per month beginning 30 days after initial activation.

Monthly recurring subscription charges are non-refundable once billed, except in cases of verified duplicate charges, billing processing errors, or unauthorized fraudulent transactions.

4. Subscription Cancellation & Access Continuation

You may cancel your monthly subscription at any time prior to your next renewal billing date.

5. How to Request a Refund

To submit a refund request based on one of the stated exception criteria, email our support team:

Refund requests are reviewed within 2 business days. Approval is not automatic outside the stated exception criteria.